Harry's Reviews

Superb prompt online service … thank you

Harry’s provide great service, product unbeatable for precision shaving, quality at a fair price.

I have been getting the razer blades and shaving gel for quite some time. I love the shaving gel. I decided to add the body wash with the 3 scents and so far I love it! Lather is nice and the scents are nice but not overpowering.

As always a pleasure to deal with Harry's

I'd never used Harry's before and wasn't sure I wanted to jump in with their subscription model. They offer a starter kit: great! You can only order it if you also subscribe to refills, but they are clear that you can cancel before the first refill is charged or shipped.
I received a welcome email and order confirmation for the kit and subscription. Then I received an email that I was banned, money refunded and order cancelled. (???) The email specifically said they would not tell me why. There was no invitation to try placing another order. I could "appeal" the ban by phone but not in writing. Uh...
It's one thing for a business to say "There's a problem with your order." Quite another to say "You're not welcome to buy from us. We won't give a reason. Go away forever."
New edit: Hey, see that generic response from Harry's Customer Experience Team below? Wow, they're allowing me to write to them! How generous! I wrote an email to them...and got basically the same response. Couched in nice language, the gist is: "yep, let's tell you again that you're cancelled, and again not telling why." I sure am glad I took the extra time to write to them and be told the same thing twice!
So since they're not telling why, I guess I'm left to speculate what might have been unusual about my order:
No problems with buying:
(1) Is something wrong with my credit card? Nope, I routinely order online with this card, have done so before and after the Harry's failure.
(2) Did I mistype some purchasing info? Nope, the Harry's charge showed up on my card before it was cancelled.
One time on another online order I did make a mistake, and you know what? The vendor contacted me, we fixed it, and that was it. I wasn't banned for life.
Not their kind of customer:
(3) I ordered a low value product and when forced to to subscribe, chose the cheapest option with the longest interval. in case there was a problem canceling. Not engraving my name on my shaving equipment? Maybe I lack the vanity and extravagance of their ideal customer. Maybe I'm not the devil-may-care free spender they want, who wants to drop big bucks on a product before ever trying it--meaning, throws down money for nothing more than a slick website.
Inquisitive:
(4) Did you know purchasing from Harry's requires giving consent to all four of these: Google's Terms of Service, Google's Privacy Policy (such as it is), and Harry's Terms of Service, and Harry's Privacy Policy? Have a close gander at the last one, it's enlightening.
Harry's compiles (and shares/sells) ALL kinds of personal data about you. I did actually click through all four before placing the order. We can't have that now, informed customers are bad for business.
(5) Maybe data is so lucrative that Harry's resented that I gave them relatively little (signed up with email instead of Google or Facebook, left optional fields blank, used regular computer privacy measures, didn't complete personality and usage quizzes).
There were some kind of shenanigans with my credit card that I think were explained. No proven wrongdoing on the part of Harry's.
I don't fault Harry's much--except for their unhelpful generic message below. That waste of time was probably an automated response to seem "caring"--but since Harry's was not about to do or say anything differently, wasting my time further was just a little extra annoyance, brought to you by fake customer service.

Great shape handle I chose chrome with my initials engraved unfortunately the engraving was so light it was difficult to see, it should have been deeper or had colour to to stand out. The blade was sharp but for me it was to floppy and to wide almost like shaving with a flip flop. I did give them my opinion to Harry's they replied quickly and refunded the cost of the engraving. I think if you offer engraving and charge for it do it properly. I would probably look to buying one again if you gave a smaller 2 blade option. Your team all seem very friendly and helpful thank you for that.

I used to use these razors with my friend Michael but then one day Harry’s put out a tweet saying that they hated both of us. Both Michael and I have now sworn off their leftist agenda razors. Good luck with the politics though, seems to be working out really well for you so far!

Best smooth and close shave ever! Great that I don't have to go to the store and remember blades. Automatic shipments. Doesn't hurt my face like previous brands did. Great value for blades. Nice and sharp. Also had a single blade on the top to get straight lines near the hair line by ear s and under the nose.

Get woke go broke.
They made a decent razor for the price but lost me when they decided to cave to a political tweet with only 4 likes. Spineless company that hates its customers.

Harry's is another woke business only wanting to do business with woke customers. So, I have cancelled your razors into the trash.

I buy most of my bathroom stuff here now, great products. Started with razors in 2013. Now its soap, Deodorant, aftershave.

My trial kit was sent to the wrong address Stefan sorted out another kit which I received the next day- Brilliant ????